Refund policy
30-Day Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
RETURN ELIGIBILITY
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at:
aboch100@mail.com
If your return is accepted, we will provide instructions on how and where to send your item.
Returns should be sent to:
A.B.O.C.H. Returns
34 Redlands Lane
Broadwindsor
Dorset
DT8 3ST
United Kingdom
Please contact us before sending an item back. Items returned without first requesting a return may not be accepted.
RETURN POSTAGE
Unless the item is faulty, damaged, incorrect, or we are otherwise required by law to cover the cost, customers are responsible for the cost of returning their item.
This does not affect your statutory consumer rights.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order when it arrives and contact us as soon as possible if your item is defective or damaged, or if you have received the wrong item.
We will assess the issue and arrange an appropriate solution in accordance with your statutory consumer rights.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including personalised or custom-made products and other items that are exempt from cancellation or return rights under applicable consumer law.
Please contact us at aboch100@mail.com if you are unsure whether your item is eligible for return.
Gift cards cannot be returned.
Sale or discounted items may be returned in accordance with this policy and your statutory consumer rights.
EXCHANGES
If you would like to exchange your item for a different size, please contact us.
Depending on the circumstances, the quickest option may be to return the original item and, once the return has been accepted, place a new order for the required size.
UK AND EU CANCELLATION RIGHTS
If you are a consumer purchasing online in the United Kingdom or European Union, you may have additional cancellation and return rights under applicable consumer law.
Where applicable, you generally have 14 days after receiving your goods to notify us that you wish to cancel your order, followed by a further 14 days to return the goods.
Some products and circumstances may be exempt from these cancellation rights.
Our voluntary 30-day return policy is in addition to your statutory rights and does not affect those rights.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be made to your original payment method.
Please remember that your bank or card provider may require additional time to process and display the refund.
Where required by applicable consumer law, refunds will be made within the legally required timeframe.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
aboch100@mail.com
CONTACT
For any questions about returns, exchanges or refunds, please contact:
aboch100@mail.com